Latest Posts and Articles
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Salesforce Summer 23 feature for Service Cloud
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Salesforce Summer 23 feature is out with a lot of exciting features. In this blog, I will tell you about my favorites on the Service Cloud Features and continue my journey in the other areas. Stay tuned. Service Catalog Create approved and documented orders out of your customers’ requests for products and services by using…
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Summer 23 APEX feature Highlight
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Summer 23 APEX feature is out with a lot of exciting options. In this blog, I will tell you about my favorite APEX Features for summer 23 release and continue my journey in the other areas. Stay tuned. Access Labels in Apex Dynamically Use the System.Label.get(namespace, label, language) method to get a custom label, optionally…
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Einstein GPT for Service and Sales Cloud
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Introduction Salesforce Einstein GPT is introducing a lot of cool features in Service Cloud and Sales Cloud. Some of them are already in GA and some of them will be coming in successive months. Generative responses tailored for customer response. A case/Call wrap-up summery with the ability to create the knowledge article, Auto reply email…
